App for Restaurants: Meet EPOC GO

Picture this: when customers arrive at your restaurant, they choose a table. There's a QR code on it. They scan it, and in just a few clicks, they can open a tab and view the digital menu.

Then they start browsing the items, looking at the photos and descriptions, and select what they want: a burger with no onions, fries, and a soda. After customizing their order, they submit it, and it goes straight to production.

A few minutes later, the waiter brings the order to the table. The customer eats, and when they're done, they close out the tab and pay.

That's a complete self-service experience delivered through the restaurant app EPOC GO. Quer saber mais? Então continue lendo para entender como funciona e quais as vantagens de utilizar essa solução. 

Why use an app for restaurants?

Using an app for restaurants is an excellent way to make your operation more efficient and deliver better service. The main advantages of this type of solution include:

• Mobility: The app can be accessed from smartphones, tablets, and other mobile devices. It's a flexible solution that can be used in different places.
• Facilidade de uso: Practically everyone has a smartphone and uses several apps every day. That means people are already used to this technology and find it easy to navigate.
• Low investment: Since they're accessed through smartphones, there's no need to invest heavily in devices and infrastructure to run the application.
• Personalização: Most restaurant apps are “white label” and can be customized with the establishment's own branding.
• Data collection and analytics: Apps also make it possible to collect customer data for strategic analysis, such as consumption profiles, for example. 

Highly practical and functional, apps are a growing trend in restaurants. There are numerous options on the market, geared toward different aspects of the business, from reservations to loyalty programs.

In EPOC GO's case, the goal is to be an evolution of the digital menu, letting customers not only browse items, but also place their order and pay right from their own smartphone. See how it works below.

EPOC GO: a complete self-service solution

EPOC GO is an innovative app for restaurants with a range of self-service systemssolutions that give customers more independence and speed up operations.

To use the app, customers simply scan a QR Code — which can be made available on a table display or on an individual tab, for example — and open a link.

In other words: customers don't need to download or install any app on their smartphone to use EPOC GO, since it works in any web browser.

Restaurants can customize the app with their logo, colors, and images, reinforcing their brand and building even more credibility. Learn more about EPOC GO's features below!

digital QR Code menu

EPOC GO has a digital menu customizable menu that's easy to edit. Você pode adicionar os itens, inserir fotos e descrições atrativas, organizar por diferentes categorias, criar opções faseadas para facilitar a personalização e muito mais! 

Editing the menu is simple, and changes are updated in real time. That means you can change items and prices whenever you need to. For example: setting up special happy hour promotions or changing the price of a special dish on a particular day of the week.

The app was built with usability in mind. That means it's very intuitive for customers to browse the menu. Ele pode selecionar quais itens deseja, personalizar o pedido e adicionar observações sem nenhuma dificuldade. 

If a customer has a question or needs help, there's a button to call the waiter to the table. Desta forma, você dá autonomia e suporte aos clientes durante o pedido. 

individual tab

EPOC GO also works as an individual electronic tab. Ele pode ser configurado de duas maneiras: pré-paga ou pós-paga. Assim, pode ser suited to your operating model with no issues.

The tab opens the moment the customer arrives at the establishment. If you'd like, you can register the customer, entering information such as name, email, phone number, and more.

In the app, the customer can view their tab statement, tracking their consumption with full transparency. This avoids errors and confusion when it's time to settle the bill, making for a more satisfying experience.

payment

EPOC GO also works as an app for payment, where customers can close out their tab and pay. This way, they don't have to wait for staff to settle the bill or stand in line at the register.

Through the app, customers can pay using various payment methods, such as PIX, credit card, and Google and Apple digital wallets. If needed, payment can also be made at the register as usual.

For added customer convenience, EPOC GO also offers features that make splitting the bill easier.

You can split by item (each person selecting what they consumed) or by amount (each person pays a share as they see fit). All of this can be done through the app, simply and intuitively.

With all these features, EPOC GO is a complete self-service app. Restaurants can use it however makes the most sense for their operation. Check out its main advantages below.

7 advantages of EPOC GO for your restaurant

Now that you know EPOC GO's main features, learn more about the advantages of adopting the app at your restaurant. Check it out!

1 — Independence for customers

Self-service is a growing trend in restaurants, since it offers customers more convenience and independence. Without having to wait for staff to access the menu, place an order, and pay, customers save time and satisfaction is guaranteed.

It's worth remembering that EPOC GO lets customers call the waiter whenever they need to ask a question, make a special request, or resolve an issue. So having independence throughout the experience doesn't mean they'll go without attention when they need it.

2 — Greater service efficiency

EPOC GO is integrated with the EPOC platform, which offers a range of solutions built to speed up service, such as the POS and the KDS.

Since everything is connected, managing orders and serving them quickly becomes much simpler.

When a customer places an order in EPOC GO, it automatically goes to the corresponding production printer or KDS monitor. This makes work in the kitchen or bar more organized and efficient.

What's more, since waiters don't need to write down orders and carry them to the kitchen, they can focus on other tasks like serving customers, answering questions, and making suggestions.

3 — Faster table turnover

Since service is faster, turnover increases and the restaurant can serve more people in a given period. That's key to earning more revenue, especially during peak hours.

Restaurants that use EPOC GO cut table occupancy time by an average of 15 minutes.

4 — Lower operating costs

With a complete self-service solution like EPOC GO, restaurants can lower their operating costs, since the service team can be leaner.

Another option is to use the app during busier times or events, like happy hours, for example. That way, there's no need to invest as heavily in freelance support staff, and you avoid the risk of overstaffing if turnout ends up lower than expected. 

5 — No need to invest in equipment

EPOC GO is also a self-service solution with a low upfront investment, since there's no need to purchase equipment like tablets or self-service kiosks. Everything is done through the customer's own smartphone.

All the restaurant needs to do is create the digital menu and set up table displays with the QR Code so customers can access it.

Leia também: Everything about self-service kiosks for restaurants

6 — Higher average ticket

With self-service, customers tend to consume more, which in turn drives up restaurants' average ticket.

This happens for two main reasons: digital menus are more appealing and interactive. Since customers see eye-catching photos of dishes and can browse the menu freely, it encourages them to order more.

Another factor is the freedom to order whenever they want, without having to wait for a server. That removes any barriers, so customers tend to order more refills or add-ons throughout the meal.

7 — Payment convenience

Finally, as we saw earlier, EPOC Go makes paying more convenient — an essential ingredient for a positive experience.

Customers can split the bill however is most convenient for them. Plus, they don't have to deal with checkout lines or wait to be served. 

The app offers several payment methods: Pix, credit card, or digital wallets. Everything happens right on the smartphone, safely and efficiently.

EPOC: discover all our solutions

EPOC GO is an exclusive app for EPOC customers. It's fully integrated with our platform, which brings together everything your restaurant needs to grow: POS, ERP, Analytics, self-service kiosks, KDS, and much more!

If you'd like to know how we can help your business speed up service and boost profitability, Talk to one of our consultants.